Taste By Winnie

Taste By Winnie relied heavily on WhatsApp and manual processes to manage customer orders and payments. Its existing website also wasn't built around the way the business actually operated. The goal was to create a better customer experience while giving the team the tools to manage orders without relying on manual processes.

We designed and built a custom ordering platform around Taste By Winnie's menu and operations. The experience combines a brand-led website with online ordering, payments, order tracking, automated notifications, and an internal operations dashboard.

• Online ordering. A streamlined ordering experience with menu categories, variants, add-ons, promo codes, pickup scheduling, and automatic deposit calculations.

• Payments & notifications. Square and PayPal payments are connected directly to the ordering flow, while email and push notifications keep customers updated throughout the order lifecycle.

• Order tracking. Customers can check their order status, pickup details, and payment status using their email and phone number.

• Operations hub. A central dashboard for managing incoming orders, statuses, customers, payments, pickup schedules, and day-to-day operations.

• Self-managed operations. The team can manage menus, pricing, availability, pickup schedules, promotions, FAQs, and other business settings without developer involvement.

• Staff & permissions. Role-based access (RBAC) for staff, managers, and owners, with permissions based on their responsibilities.

• Business email. Team email on Taste By Winnie’s own domain, set up alongside the new system so staff and customers see one consistent brand.

Taste By Winnie now has a complete digital ordering and operations system. Customers can order and pay online, track their orders, and receive automatic updates, while the team manages the operation from one place. The platform was built and launched in one week.